viLyz - The Digital Assets House

1. Digital Nature of Assets

Due to the digital nature of the products sold on Vilyz (YouTube channels, social media accounts, etc.), all sales are generally considered final once the transfer of ownership has been successfully completed and verified.

2. Eligibility for Refunds

You are eligible for a 100% full refund under the following circumstances:

If the transfer cannot be completed due to a fault on our side or the seller's side.
If the digital asset is found to be significantly different from its described condition at the time of purchase.
If the transfer process exceeds 7 days without resolution.
If a channel is terminated during the transfer process due to preexisting issues (e.g., prior strikes or reused content) before you assumed control.

3. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

After successful delivery and verification of the asset.
If the channel or account is terminated or suspended due to actions taken by the buyer after the transfer (such as uploading policy-violating content, changing settings improperly, or linking to previously banned accounts).
Change of mind after the transfer has been initiated.

4. Refund Process

To request a refund, please contact our support team immediately via WhatsApp or our contact form. Include your transaction details and the reason for the request. Approved refunds will be processed back to the original payment method within 3-5 business days.

5. Exceptions

Refunds or replacements may be considered only under the following circumstances:

•If you did not receive the download link after a successful payment, please contact our support team.
•If the file is corrupted or inaccessible, we will provide a new working copy.

For any issues, please reach out to our support team at official@vilyz.com within 24 hours of purchase. By purchasing from vilyz.com, you agree to this No Refund Policy.

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